Help Desk Analyst

Job Description: The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms. Core Responsibilities Provide Tier 1 help desk support to child serving providers and county staff via phone, email, web inquiries, and live chat. Assist users with system navigat…