Help Desk Analyst

Department Information Systems Job Summary Serves as the initial contact and resolution point for users of all Information Technology supported systems. Receives requests via phone, e-mail or in person and records issues into Help Desk Call Tracking System. Troubleshoots and evaluates utilizing policies and knowledge based articles to properly assign tickets for the resolution of all desktop hardware, software, printer, copier, fax machine and scanner issues via phone, remote desktop control to…