Help Desk Analyst – Senior

Job Summary :

We are seeking a Senior Help Desk Analyst to provide advanced application and technical support to internal users and external stakeholders. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while managing multiple priorities.

Key Responsibilities :

Provide Level 2/3 help desk and application support

Handle escalated and VIP user support requests

Create, manage, and track service requests using ITSM tools (ServiceNow preferred)

Support SharePoint Online, including site migration and enhancements

Manage SharePoint permissions, user access, and security settings

Collaborate with business and technical teams to resolve issues

Communicate clear updates and resolutions to users and stakeholders

Log, monitor, and resolve incidents; escalate when required

Test fixes, enhancements, and new application features

Develop and maintain support documentation and reports

Assist with user training and identify future training needs

How to Apply :

Interested candidates may apply directly or contact the recruiter:

Recruiter: Uma Maheswari Revu