Help desk Analyst
Posted Updated
¡Sé parte de Stefanini!
En Stefanini somos más de 30,000 genios, conectados desde 41 países, co-creando un futuro mejor.
Apply Junior Help Desk L1!
Requirements:
- 6 months as Customer Service or Tech Support
- Advanced conversational and written English (support will be provided via phone, chat, and ticket documentation).
- Basic Knowledge of hardware and software.
- Familiarity with ticket management tools (incidents and requests).
- Good spelling and grammar.
- Quick learner with the ability to follow processes.
- Rotational schedule covering morning, afternoon, and night shifts
- English advanced (must)
Essential Duties and Responsibilities:
- Provide first-level technical support to end users via phone, email, or in person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain software applications and operating systems.
- Assist with user account management, including password resets and access permissions.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Document all incidents and resolutions in the help desk ticketing system.
- Deliver excellent customer service and ensure high levels of customer satisfaction.
What's in for you?
- Remote Job
- Law Benefits + PTU
- Company Equipment
- Attendance Bonus
- Punctual Bonus
- Grocery Vauchers
- Restaurant Vauchers,
- Personnel Days
- Multicultural experience
- Path Career
- Mentoring/Learning Platforms
- Discounts on appliance
- Discounts at universities, language schools, gyms