Help Desk Coordinator
Posted Updated
Provide first-line technical support to users and resolve hardware/software issues.
Troubleshoot and resolve IT-related problems in a timely manner.
Install, configure, and maintain computers, software, and peripherals.
Monitor and maintain IT systems and ensure proper functionality.
Escalate complex technical issues when needed.
Document technical issues and their resolutions.
Assist users with basic network, system, and application-related issues.
Requirements
Bachelor degree in IT, Computer Science, or related field.
From 1 to 3 years of IT support/helpdesk experience.
Strong troubleshooting and communication skills.
Problem-solving skills