Help Desk/Deployment SME

Description Position Summary The SME Helpdesk Technician serves as the senior technical authority for YubiKey enrollment and deployment support activities. This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise. Responsibilities Develop Knowledge Base articles and troubleshooting guides. Design and deliver YubiKey training to Government Help Desk personnel. Support User Acceptance Testing activities. Provide advanced Ti…