Help Desk/Desktop Support Analyst

Description We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs. Responsibilities: Respond to and resolve Level 1 support tickets Troubleshoot Windows, hardware, software, and user access issues Escalate complex issues to higher-level IT staff Provide hands-on desktop and end-user support Document issues and resol…