Help Desk Engineer (49936)
Summary
Help Desk Engineer providing Tier 1/2 technical support (hardware, software, network, user access) to clinical and corporate staff at a multi-state behavioral health organization. Day-to-day involves ticket resolution, Microsoft 365/Active Directory administration, device setup, and HIPAA-compliant support of EHR systems.
About Us – Mission & Values
At All In Solutions, our mission is to empower individuals and families affected by addiction and mental health challenges through compassionate, evidence-based care. Founded by people with lived recovery experience, we believe healing begins with dignity, respect, and genuine human connection. We are committed to treating the whole person through individualized treatment plans, clinical excellence, integrity, and unwavering support at every stage of the recovery journey. Our team is united by a shared purpose: helping people reclaim their lives while fostering hope, resilience, and lasting wellness.
Summary
We are seeking a Help Desk Engineer to join our growing Information Technology team supporting a multi-state behavioral health organization with inpatient and outpatient substance abuse and mental health treatment programs across Florida, California, and New Jersey.
The Help Desk Engineer will serve as the primary point of contact for technical support, providing timely and professional assistance to clinical, operational, and corporate staff. This role is responsible for troubleshooting hardware, software, network, and user-access issues while ensuring minimal disruption to patient care and business operations.
The ideal candidate is customer-focused, technically skilled, and comfortable supporting a fast-paced healthcare environment operating across multiple facilities and time zones.
Schedule Availability & Location
- Employment Type: Full-Time (Exempt) or Part-Time (Non-Exempt)
- Location: On-site or hybrid option in Boynton Beach, FL
Compensation
- Full-Time (Exempt/Salaried) - $60,000 - $80,000 annually: Compensation will be based on experience, technical expertise, certifications, and healthcare industry experience.
- Part-Time (Non-Exempt/Hourly) - $28 - $40 per hour: Hours can be flexible based on organizational needs and candidate availability.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
- Troubleshoot and resolve issues related to Windows, Microsoft 365, email, printers, mobile devices, and common business applications.
- Manage user accounts, permissions, and access requests through Active Directory, Azure AD, and related systems.
- Support onboarding and offboarding activities, including workstation setup, software deployment, and account provisioning.
- Respond to help desk tickets and service requests in accordance with established service-level expectations.
- Configure, maintain, and inventory laptops, desktops, tablets, and peripheral devices.
- Assist with troubleshooting network connectivity, VPN access, and wireless infrastructure issues.
- Document technical procedures, resolutions, and support activities within the ticketing system.
- Escalate complex issues to senior IT staff or third-party vendors as appropriate.
- Support clinical software, electronic health record (EHR) systems, and healthcare-related technology platforms.
- Participate in IT projects, system upgrades, equipment deployments, and facility openings or expansions.
- Maintain compliance with HIPAA, security standards, and company policies regarding protected health information.