Help Desk Engineer

NTT DATA, currently seeks a Help Desk Associate to join our team.

Requirements:

• Advanced English and Spanish.
• Looking to work in IT Environment
• +6 months of experience in Customer Service
• Remote position

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Benefits:

• Competitive salary (Negotiable)
• Grocery Tickets 12% of base salary
• 30 days of Christmas bonus
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Discounts with selected Optics
• Opportunity to grow in the company.

If you are interested, please apply for this medium.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.