HELP DESK INTERN
Posted
Summary
An intern-level help desk role supporting end-user computing in a manufacturing/office environment: installing and maintaining desktop systems, hardware, software, peripherals and telephony equipment, resolving user hardware/software issues, and updating help desk tickets and documentation.
GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the analysis, support, and maintenance of network and end-user computing needs in a manufacturing or office environment..
SPECIFIC DUTIES:
- Install and maintain end-user desktop systems.
- Maintain consistent operating systems and applications on the user desktop.
- Install and maintain computing hardware and software, peripherals, and telephony equipment.
- Other duties as assigned.
- Keep work area neat and clean.
- Provide direct support to the end-users, including hardware and software issues.
- Update help desk software tickets and documentation as appropriate.