Help Desk Jr. Analyst
Employment Type: Full-time, W2 position with Cogent People Inc. This is a direct hire position with full benefits.
Location: Hybrid Columbia MD 3 times per week OR Remote (as applicable to role)
Work Authorization Requirements
To comply with government contracting requirements, candidates must meet all of the following:
- Must be a U.S. Citizen, Permanent Resident, or valid EAD holder
- Must have lived in the United States for at least 3 of the past 5 years
- Must be currently authorized to work in the U.S. without sponsorship
Sponsorship (H-1B) is not available for this position (now or in the future). Candidates who do not meet these requirements will not be considered.
Clearance Requirement
Public Trust required or ability to obtain, depending on assignment.
About Cogent People Inc.
Cogent People Inc. is a government consulting and technology services firm supporting mission-critical federal and commercial programs. We deliver secure, scalable, and modern digital solutions across complex IT environments.
Our teams thrive at the intersection of engineering excellence and mission impact, building systems that matter.
Job Overview
Cogent People Inc. is seeking a Help Desk Jr. Analyst (1 Position) to provide Tier 1 intake support for system users.
This role is responsible for assisting users with system access, navigation, and basic issue resolution while escalating more complex issues to appropriate support teams. The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency.
The ideal candidate will bring strong customer service, communication, and troubleshooting skills in a technical support environment.
This position may be contingent upon contract award.