Help Desk Lead

Overview Bluewater Federal is looking for a Help Desk Lead to support the USAF at Maxwell AFB. The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations. Responsibilities Manage Level I, II, and III help desk support for all BMx systems. Oversee ticket intake, triage, escalation, and queue performance. Monitor response-time compliance and…