Help Desk Lead with Security Clearance

Overview Streamline Defense is seeking a Help Desk Lead to support the U.S. Southern Command (USSOUTHCOM) Enterprise Data & Analytics (EDA) program on-site at USSOUTHCOM Headquarters in Doral, FL. An active TS/SCI clearance is required. Responsibilities * Lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles and structured troubleshooting methodologies across the support oper…