Help Desk(LOCALS ONLY)

• Provide real-time support services for local non-enterprise software application systems • Provide Tier 2 desktop break/fix support and ensure the incident resolution process is effectively executed by the er submission to the helpdesk ticketing system) • Ensure incident response time is less than 30 min to assess the issue, less than 8 hours to contact a staff member for resolution and ensure all reporting is completed and documented in the Helpdesk app. • Troubleshoot print and scan capabil…