Help Desk Manager

As our Help Desk Manager, you will:

• Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management

• Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution

• Provide training and direction to our team of four desktop and helpdesk support professionals

• Oversee the Help Desk’s response to end user requests for assistance in a timely and professional manner

• Maintain our inventory of corporate PC’s, laptops, printers, and devices

• Troubleshoot and resolve a wide variety of hardware and software issues

• Recommend purchase decisions related to hardware and software

• Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues

• Oversee set up of new employee workstations including PC or laptop, phone, and account information

Requirements:

• Bachelor’s degree in information technology, computer science, or related degree OR equivalent industry experience


• 5+ years’ experience working as a Help Desk Technician in a Windows Networking environment


• At least two years’ experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)


• Excellent attention to detail and quality, strong customer service skills, and organizational ability
  

• Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.

If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.