Help Desk Operator
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Job Description - Answer inbound IT support calls from SGHS clinicians, providers, and administrative staff - Create, document, and route tickets appropriately - Resolve Tier 1 technical issues on first contact whenever possible - Provide password resets, account support, hardware/software troubleshooting, and Microsoft 365 support - Escalate unresolved issues to appropriate technical teams - Maintain detailed documentation and ticket notes - Follow service desk processes and SLAs Assist in man…