Help Desk Professional with Security Clearance
Summary
Provide tiered technical support for users in a secure government environment, troubleshooting hardware, software, and network issues while maintaining strict compliance standards.
Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating so…