Help Desk Specialist (Active DOD Secret Clearance required)
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Summary
Junior help desk specialist at CompQsoft supporting US Space Force users onsite at Schriever Space Force Base, Colorado — handling phone and in-person troubleshooting of email, Windows desktop applications, and PC/printer hardware and software issues. Requires an active DOD Secret clearance and an IAT Level II certification.
Position: Helpdesk Specialist (Junior)
Location: SSFB, CO (Onsite Work)
Durations: Full-time with benefits
Client: US Space Force
Certification: Any IAT Level II
Clearance: Active Secret Clearance
Responsibilities:
- Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
- Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
- Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
- These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.