Help Desk Specialist
Help Desk Specialist
About us:
Devlight is the AI partner for companies moving from manual work to intelligent operations.
We design and build AI agents, intelligent workflows, and product experiences that reduce manual effort, improve decision-making, and strengthen customer experience.
Built on a decade of delivering digital products used by millions, we bring product discipline to AI, designing systems that teams can operate, trust, and improve over time.
Our clients: Nova Poshta, Sense Bank, Aurora, OKWINE, NOVUS, VARUS, BROCARD, Dnipro-M, and many others.
About the role:
We are looking for an IT Support Specialist to join our team in Ivano-Frankivsk on a part-time basis. You will be responsible for providing day-to-day technical support to employees and maintaining our internal IT infrastructure.
This role combines hands-on IT support with system administration tasks. You will work with macOS and Windows devices, Google Workspace, corporate network infrastructure, VPN, and internal tools such as Slack, Jira, GitHub, and Notion.
You will also collaborate with different teams across the company to support onboarding and offboarding, manage IT assets and access, and coordinate IT-related purchases and documentation.
This is a great opportunity for someone who enjoys solving technical problems, working independently, and wants to grow their expertise in IT support and system administration within a technology company.
Your future responsibilities:
- Provide technical support to employees and troubleshoot hardware, software, and access-related issues.
- Support macOS and Windows workstations, including OS installation and configuration, workstation setup, and mobile device support.
- Set up and configure workstations for new employees (onboarding) and manage access removal during offboarding.
- Administer Google Workspace, including user account management, access permissions, groups, and security policies.
- Configure and maintain the corporate VPN, Wi-Fi, and basic network infrastructure.
- Perform basic configuration and support of network equipment, including routers, access points, and switches.
- Maintain IT asset records, including equipment allocation, tracking, and inventory.
- Coordinate IT-related documentation with internal departments for hardware, software, services, and subscription purchases, including invoices, acceptance certificates, delivery notes, and other supporting documents.
- Support corporate tools and services, including Slack, Jira, GitHub, Notion, and other internal platforms.
- Monitor the availability and performance of internal services and promptly troubleshoot and resolve technical incidents.
- Maintain technical documentation and the IT knowledge base.
- Ensure compliance with basic information security requirements and internal IT policies.
- 2+ years of experience as a Help Desk Engineer, IT Support Engineer, or System Administrator.
- Hands-on experience supporting macOS (required).
- Experience supporting Windows environments.
- Basic knowledge of Linux command line and PowerShell.
- Experience administering Google Workspace.
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
- English — Intermediate or higher.
- Experience configuring and supporting network equipment such as UniFi, MikroTik, or similar solutions.
- Experience with Jira Service Management, Freshservice, Zendesk, or other Service Desk platforms.
- Experience working with Linux servers.
- Understanding of backup and data recovery principles.
- Experience setting up or maintaining corporate VPNs and internal network infrastructure.
- Experience using AI tools to automate IT support and system administration tasks.
- Fully remote or hybrid work format.
- Paid Time Off, sick days, regular reward evaluations, and accounting support.
- Reimbursement for training courses and compensation for the use of personal equipment.
- IT Club Loyalty Card.
- Work with an open-minded team that welcomes your new ideas, alongside the best specialists who love sharing their experience.
- Get the chance to connect with top companies and contribute to the growth of the Ukrainian IT community together.
Recruiter Interview ✅ Tech Interview ✅ Reference Check ✅ Offer ✅
Ready to become a part of Devlight? Go ahead and send us your CV. We’ll be thrilled to welcome you to the team!