Help Desk Specialist II Lead (CRS) with Security Clearance

Job Description The Help Desk Specialist II - Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations. This role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. The Help Desk Specialist II - Lead provides concierge-level …