Help Desk Specialist L1

Job Description SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. You will offer phone and in-person assistance to users in areas such as e-mail, LAN/WAN connectivity, directories, standard desktop images and applications, as well as COTS and GOTS software. You will serve as the initial point of contact for troubleshooting IT-related issues, incl…