Help Desk Specialist Lead with Security Clearance

Help Desk Specialist - Lead Springfield, VA Active TS/SCI with CI Polygraph Job Requirements: * Serve as the first point of contact for customers seeking technical assistance over a ticketing system. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine the best solution based on the issue and details provided by customers. * Walk the customer through the problem-solving process. * Direct unresolved issues to the next level of support personnel. * P…