Help Desk Specialist - Secret Clearance with Security Clearance
Summary
Provide tiered technical support for a federal program, handling account management and troubleshooting hardware/software issues for users.
Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program located in Annapolis Junction, MD. The Help Desk Specialist will provide technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Responsibilities of the Help Desk Specialist: * Assist customers, troubleshoot problems, and coordinate technical support. * Account creations, account lockouts, password changes * Record events and problems and th…