Help Desk Specialist

Key Responsibilities & Skills Tier 1 Technical Support Salesforce Administration User Account Provisioning & Permissions Management Customer Service & Communication Incident Management & Escalation Ad Hoc Reporting & Dashboard Creation User Acceptance Testing (UAT) Training Materials Development Data Quality & De-duplication Process Documentation & Improvement Agile Methodology Familiarity QA Process Understanding Technical Skills Salesforce (Admin) / Lightning Microsoft Office 365 / Teams / Sh…