Help Desk Support

The primary role is:
• Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
• Build and configure ODOT PCs, following agency standards and procedures.
• Provide status reports as directed describing work-related activities and accomplishments.
• Maintain workstations in accordance with IS standards.
• Ensure workstations and their applications are in operational condition.
• Troubleshoot workstation hardware and operating system problems.
• Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
• Assist IS in inputting accurate inventory information.

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of Contractor staff.
• A wide degree of creativity and latitude is expected.

All your information will be kept confidential according to EEO guidelines.