Help Desk Support Analyst (Full Time)
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Description
TekRecruiter
has been asked
to recruit a Help Desk Support Analyst to join the team
of an awesome technology company in Boca Raton, FL. This is a Full Time
position which sits onsite in their Boca Raton corporate location.
The Help Desk Support Analyst will provide level 1 support
to internal employees:
- You will
resolve computer-related issues for our employees
- You will be
trouble shooting but not limited to: network and connectivity issues, user
accounts and passwords, as well as computer and laptop maintenance
- Performs
troubleshooting through diagnostic techniques and pertinent questions
- Determines the best
solution based on the issue and details provided by office personnel
- Walks employees
through the problem-solving process
- Directs
unresolved issues to the next level of support personnel
- Provides
accurate information on IT products or services
- Records events
and problems and their resolution in logs.
- Follow-ups and
updates customer status and information
- Identifies and
suggests possible improvements on procedures
TekRecruiter is an equal opportunity
employer. We do not discriminate or allow discrimination
on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related
medical conditions), age, sexual orientation, gender identity,
national origin, ancestry, citizenship, genetic information,
registered domestic partner status, marital status, disability,
status as a crime victim, protected veteran status, political
affiliation, union membership, or any other characteristic
protected by law. TekRecruiter will consider qualified
applicants with criminal histories in a manner consistent with
the requirements of applicable law.