Help Desk Support- Detail
The selected employee will provide Help Desk support focused on user access requests and Tier 0/1 technical inquiries. This role requires strong attention to detail, sound judgment, and the ability to follow established procedures. May also require, assisting users with access requests and resolving basic Tier 0 technical inquiries. This role is ideal for individuals who enjoy problem-solving, working directly with users, and aim to build foundational help desk support experience.
Major Duties: Review and validate user access requests, ensuring justifications align with established SOPs Identify discrepancies and escalate requests that do not meet requirements Update and maintain access tables accurately and responsibly Provide Tier 0/1 support for basic technical issues and user inquiries via our TXP Helpdesk Portal Deliver timely, professional, and customer-focused service Work Schedule: Monday - Friday 8:00 AM - 4:30 PMTelework: YesVirtual: This detail opportunity is not virtualFinancial Disclosure: Not Required Who Should Apply: Employees at the GS-7 through GS-9 levels with strong analytical skills, attention to detail, and comfort working with systems and data are encouraged to apply. Candidates should be confident navigating multiple systems, following procedures, and making careful updates without introducing errors. Prior knowledge of HR Smart/TXP is preferred and/or Help Desk or access management experience is helpful but not required. Assignment Details: - Duration: 6 months to 1 year - Location: RTO requirements based on current employee's position
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Location: RTO requirements based on current employees position Complete all application requirements detailed in the 'Required Documents' section of this announcement.