Help Desk Support
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Summary
Internal IT help desk role at a Michigan medical center: day-to-day support of hospital staff with workstation setup, Microsoft OS/Office, printers, login issues and basic networking, plus system upgrades, backups, and backup support for Windows Server/VMware administration and Meditech/PACS clinical systems.
- Ensures proper installation and configuration of workstations and peripherals. Maintains workstation software including Microsoft OS, Microsoft Office administration as well as all desktop application software. Troubleshoots and resolves hardware/software issues related to workstations and peripheral devices.
- Supports users on problems related to the hospital computer systems, such as user password and/or login issues, hardware problems, standard PC software, printer problems and basic networking issues as required.
- Serves as the primary point of contact for Department Managers and ERMC Associates. Documents and monitors all Information Service Requests and changes as appropriate.
- Responsible for the testing and implementation of system upgrades in both the Test and Live environments; problem research and resolution.
- Provides coverage for routine Information Services functions including, but not limited to, daily updates, report processing; downloads and file transfers, month end and year end processing. Monitors daily back-up of computer system.
- Maintain knowledge of current Desktop Operating Systems as well as Application Software. Provide assistance to all users regarding medical center licensed software programs.
- Assists with implementation, administration, and maintenance of Windows Server operating systems in a highly available virtualized environment. Utilizes VMWare to support server and desktop virtualization.
- Provides backup support for network administration and related servers. Assists System Administrator.
- Create documentation of all Information Services department procedures.
- Provides support for HCIS Clinical/Financial Applications as well as the Radiology PACS system. Monitors outstanding tasks. Assists in performing testing and implementation of systems upgrades and maintenance.
- Provides exceptional customer service. May be requested to provide phone and/or call-in support off hours, weekends, or holidays as necessary. Perform other duties as assigned.
Minimum of 2 years health care related systems experience preferred; associate's degree and/or related certifications. Demonstrate knowledge of Microsoft server and desktop operating systems as well as office software products. Experience with Meditech Applications, Office 365 and/or AMICAS PACS is a plus.