Help Desk Support I
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The Arc Madison Cortland is looking for a full time and highly motivated individual for theEntry Level Help Desk Support I. This individual will provide support in both Madison and Cortland Counties.**Onsite Position Only**
Summary: The Help Desk Support I will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to project executables, as needed. Reports directly to the Information Technology Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Coordinates work projects such as new computer hardware setup or software installations.
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other employees to research and resolve problems.
Benefits include but not limited to:
- 401K Employer Match
- Health, dental and vision insurance
- Group Life Insurance
- Paid Time off
- Tuition Assistance
- 12 paid Holidays