Help Desk Support II

We are currently seeking a technician to:

• Deploy new hardware after receiving appropriate training on configuring the hardware

• First and second tier troubleshooting of user reported issues

• Escalate to Server team as necessary

• Keep customer informed on status of any outages

• Hardware inventory

Experience with Thin and Zero Client hardware required

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 3years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected.

All your information will be kept confidential according to EEO guidelines.