Help Desk Support Specialist
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Summary
On-site IT help desk/deskside support specialist at designated government facilities: performing break/fix hardware repairs, equipment deployment and lifecycle (tech refresh) management, asset inventory, cable management, and ticketed end-user support including VIP/executive assistance, with all actions documented in a government ITSM system. Requires a favorable T3 background investigation.
Description This is an On-Site position Position summary: The representative will be part of a team responsible for providing IT support at designated Government facilities. This includes service delivery, physical dispatch for break/fix hardware repairs, IT equipment deployment & lifecycle management, peripheral configuration, physical cable management, IT peripheral and hardware asset management, end-user support such as conference room dial-in assistance, and localized troubleshooting that c…