Help Desk Support Specialist

The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.

Major Duties and Responsibilities:

· Responsible for diagnosing and resolving Tier 1 and 2 issues.

· Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)

· Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)

· Application and operating system maintenance and upgrades

· System backups and restoration

· System security and functional testing on both unclassified and classified systems.

· Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.

· Interfacing with various levels of management for briefing on configuration and design updates and changes.

· Responding to alarms and providing level 2 maintenance support for the customer base.

· Keeping customers informed by providing status updates.

· Providing outage reports to appropriate levels of management.

· Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.

· Suggest and implement solutions based on customer requirements and project goals.

· Assist other IT professionals as required.

Basic Required:

· Associate’s Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.

· Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.

· Experience and working knowledge of DNS and DHCP infrastructure and technology.

· Experience and working knowledge of VMware administration.

· Ability to work responsibly with or without supervision.

· Working knowledge of ITIL processes.

Qualifications Desired:

· Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.

· Experience with MS Exchange.

· Experience with SCCM.

· Experience with NetApp storage.

· Experience with Cloud storage.

· Experience with Alarm/Physical security systems.

· Good oral communication and technical writing skills.

· Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.

· Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.

Clearance Requirements:

Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.

KeyLogic is proud to be an EEO/AA employer, M/F/D/V.