Help Desk Support Specialist

MANTECH seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join our team. This is a remote position.

Responsibilities include but are not limited to:

• Address and resolve complex technical problems escalated to Tier II/III help desk support.
• Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks.
• Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
• Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance.
• Provide high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
• Maintain cutting-edge currency and the highest level of technical skill in your field to adapt to evolving PROMIS requirements.

Minimum Qualifications:

• 7+ years of progressively responsible experience in Information Technology (IT) support with a High School Diploma/GED.
• Experience handling complex, high-tier technical problems escalated by Tier I IT support staff.
• Experience troubleshooting, diagnosing, and resolving issues across a wide array of enterprise environments and multi-tiered applications
• Experience with the following: (PL/SQL, Oracle APEX, Oracle Database Administration (DBA) fundamentals, ETL tools (e.g., Oracle Data Integrator, Informatica), and Performance Tuning)
• Experience with ServiceNow, Windows Server, Linux, Goldengate, Oracle Enterprise Manager, SQL Developer

Preferred Qualifications:

• Relevant industry certifications such as CompTIA A, Network, or Security.
• Familiarity with Oracle Primavera Cloud.
• Familiarity with the Sponsor’s primary cyber risk and compliance automation tools.

Clearance Requirements:

• Must hold an active Secret clearance.
  

Physical Requirements:

• Must be able to remain in a stationary position for at least 50% of the workday.
• Occasional movement within an office setting to access file cabinets, office machinery, and collaborative spaces.
• Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.