Help Desk Support Technician
Posted 4
views
Summary
Help Desk Support Technician at AccessHealth providing hands-on end-user IT support: resolving tickets for desktops, laptops, and tablets in a mixed Microsoft and Apple environment, plus VPN and wireless connectivity, web conferencing, VOIP phones, printing/scanning, and software issues, while working under senior End User Support staff.
JOB SUMMARY:
Provides support of technical issues involving low to medium complexity. Functions, 50% of time under general direction of more senior End User Support representatives.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Ensures all assigned tickets are updated and successfully resolved in a manner that meets or exceeds Service Level Objectives.
- Provides hands-on support of all end user IT services, including:
- Support of local and remote desktops, laptops and tablets in a mixed Microsoft and Apple environment
- Wireless and Remote connectivity, VPN clients
- Web conferencing
- VOIP phone services
- Printing and scanning
- Software installations and troubleshooting
- Smart phone and tablet setup and troubleshooting
- Desktop connectivity issues, and troubleshoot network issues
- Gather and record information for IT Audits and diligence procedures