Help Desk Support

Description -Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications. -Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure. -Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment. -Accura…