Help Desk Team Leader | Network Solutions
#LI-DNI
Essential Functions and Primary Duties
Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships.
Supervise and manage overall performance of assigned associates.
Continue to spend a significant amount of time performing individual tasks related to the success of the team.
Act as a liaison between CBIZ associates and the client.
Responsible for staffing, performance management and disciplinary action for assigned team.
Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth.
Handle the escalations for assigned team.
Create and update procedures and documentation to improve efficiency and effectiveness.
Train associates in new activities, policies, technical systems, and procedures.
Lead and attend department meetings, team meetings, and 1:1s with assigned associates.
Complete performance reviews and make salary recommendations for assigned direct reports.
Assume responsibilities for related duties as assigned.
Preferred Qualifications
Experience managing large teams in a remote capacity.
1 year in leadership (mentoring associates, project leadership, contact center leadership).
3 years' experience directly related to technical support of information systems technology.
Minimum Qualifications
- Bachelor's degree in information technology or related field, or equivalent work experience