Help Desk Technician
NewBe an early applicant- Implement and support computerized information systems and networks to help employees and management perform mission-critical work.
- Identify, diagnose, troubleshoot, and resolve hardware, software, network, application, and system issues.
- Perform configuration tasks, including employee additions and deletions, email profiles, system access, and internet access.
- Serve as a point of contact for users regarding voice and data communications, PC hardware, software functionality, and general technology support.
- Plan, test, evaluate, and assist with implementation of new hardware and software technologies.
- Upgrade and configure system software that supports Bank applications based on project or operational needs.
- Provide application software integration and support.
- Create and maintain documentation related to system configurations, mapping, processes, service records, and support activity.
- Support Microsoft Exchange environments and related hardware and software.
- Work as a team member to support information technology goals, strategies, projects, and department objectives.
- Maintain confidentiality of customer, employee, system, security, and Bank information.
- Perform other duties as assigned.