Help Desk Technician
Posted Updated
Description
5 days on site position in downtown Washington, DC REQUIRED! Position Summary The Help Desk Analyst provides Tier 2 local IT support to end users at headquarters and in country offices. This role delivers desk-side and remote technical assistance, troubleshooting, client training, virtual walk-in support, meeting support, device configuration, and provisioning of standard equipment. The position engages directly with the client community to provide timely, high-quality support through a ticketi…