Help Desk Technician
Summary
On-site Help Desk Technician at Friends University in Wichita, KS, serving as the first point of contact for IT and educational technology questions, problems, and requests — logging, tracking, and resolving incidents via incident management software, or escalating complex issues.
Friends University is seeking to fill the Help Desk Technician position in Wichita Kansas. This is an on-site position that provides first point of contact for Information Technology and Educational Technology customer questions, problems, and requests. The technician will use incident management software to track, correct, and monitor problems to ensure timely resolution. The technician will resolve customer issues or escalate more complex issues to the appropriate area.
Friends University is committed to work-life balance for its employees by offering flex work options, up to 4 weeks of vacation, 96 hours of sick leave per year, up to 13 1/2 paid holidays, half day Fridays June through July, up to 5% retirement matching, and free undergraduate tuition for you, your spouse, and your dependents.
Friends University seeks to hire individuals who will embrace our mission and celebrate our commitment to equipping students to honor God in their personal, professional, and spiritual lives by adhering to the University’s RISE Core Values (Respect, Inclusion, Service and Excellence). The mission of the University is:
Friends University, a Christian University of Quaker heritage, equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives.