Help Desk Technician

Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

Daily Responsibilities:

• Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.

• Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.

• Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.

• Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).

• 1 – 2 years of experience from a tech support setting or a Associates degree in Computer Systems related degree

• Microsoft Certified Windows 7, Configuring (70-680)

• Experience in a Call Center or Service Desk Environment- Required

• High School Diploma

Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career In Office Admin by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the Medical Office Admin position for you!

If you are interested, reach out to me at 407-434-0381.

The greatest compliment to our business is a referral.If you know of someone looking for a new opportunity, please pass along my contact information!