Help Desk Technician I & Facilities Coordinator

Position Summary

The Help Desk Technician I & Facilities Coordinator provides day-to-day technical support to Sarma employees while assisting with the general operation and maintenance of the company facility. This position serves as a first point of contact for routine IT support requests, assists with employee equipment and workstation needs, and coordinates general building and facilities matters.

The ideal candidate is dependable, organized, service-oriented, and comfortable balancing technical support responsibilities with general facilities coordination. This is an on-site position.

Essential Duties and Responsibilities

Help Desk / IT Support

• Provide Tier 1 technical support to employees for hardware, software, printers, and other technology-related issues.
• Respond to and document employee support requests and troubleshoot routine technical problems.
• Assist with password resets, user access, connectivity, and basic Microsoft Windows and Microsoft 365 issues.
• Set up and configure computers, monitors, phones, printers, and other employee equipment.
• Assist with new-hire workstation setup and employee equipment changes.
• Install approved software, updates, and peripherals as directed.
• Maintain accurate inventory of computers, equipment, and other assigned IT assets.
• Escalate advanced technical, network, security, or system issues to appropriate IT personnel.
• Assist IT management with technology projects, equipment replacements, and other departmental needs.
• Follow company information security, confidentiality, and technology policies.

Building / Facilities Coordination

• Assist with the day-to-day operation and general upkeep of the company facility.
• Conduct routine building walkthroughs and identify maintenance, repair, or safety concerns.
• Handle minor facility needs such as lighting, furniture, doors, locks, office setups, and basic repairs when appropriate.
• Coordinate service calls and access for approved building contractors and vendors.
• Monitor maintenance requests and follow up to ensure work is completed.
• Assist with office moves, furniture placement, meeting-room setups, and other facility needs.
• Maintain appropriate facility and maintenance supplies.
• Promptly report significant building, safety, HVAC, plumbing, electrical, or other repair concerns to management.
• Maintain professional and organized common areas, equipment rooms, and assigned workspaces.