Help Desk Technician
Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers’ compensation, personal injury, and medical malpractice. We are seeking an experienced IT support professional to serve as a key technical resource within the IT department, providing advanced end-user support and assisting with ongoing IT projects and initiatives.
This is not a remote position and will require qualified candidates to commute to the Milton, MA office on a daily basis.
Responsibilities
- Provide support for both routine and complex technical issues across all firm locations.
- Provide advanced technical support and guidance to internal and remote users.
- Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes.
- Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals.
- Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls.
- Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams).
- Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle management.
- Troubleshoot and support network-related issues including TCP/IP, DNS, DHCP, VPNs, and connectivity problems.
- Support and troubleshoot VoIP and telephony systems, including desk phones and softphones.
- Maintain and manage file shares, permissions, and access rights across the organization.
- Support video conferencing systems and meeting technologies (Microsoft Teams, Zoom, Yealink).
- Provide advanced troubleshooting for cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax).
- Partner with IT leadership on projects, system upgrades, migrations, and process improvements.
- Assist with IT security initiatives, including phishing mitigation, MFA enforcement, endpoint security, and compliance policies.
- Assist with training and knowledge sharing.
- Create, maintain, and improve IT documentation, SOPs, and knowledge base articles.
- Assist with asset management, inventory control, and vendor coordination as needed.