Help Desk Technician

Provide technical assistance and training to system users. Investigate and resolve computer software and hardware problems of users. Answer team member inquires in person and via telephone concerning the use of computer hardware and software, including printing, word processing, programming languages, electronic mail, and operating systems.

1. Provide Help Desk support to departments: receive and log calls; provide advice, tips, and corrective action to staff; refer difficult calls to IT Manager; follow up to advise staff of progress on unresolved problems.
2. Maintain proper licensing and adequate support for all system users.
3. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
4. Confer with staff to determine requirements for new systems or modifications and forward recommendations to the IT Manager.
5. Read technical manuals, confer with users, and conduct computer diagnostics to determine nature of problems and provide technical assistance.
6. Record major hardware, software problems and defective products, forward information to the IT Manager to address with vendors or technicians for problem resolution.
7. Perform basic diagnostic and electrical tests on equipment and components.
8. Maintain working knowledge of all applications on the network operating system
9. Maintain standards of security, system integrity and confidentiality within the department.
10. Respond to repair calls by checking cable connections or performing electrical or other tests to locate source of problems.
11. Install and label power and communication cables to equipment, installs and tests data cabling labels and documents all installation actions.
12. Inspect equipment and read order sheets to prepare for delivery to users.
13. Perform routine maintenance and cleaning on network devices.
14. Maintain a Professional look and attitude at all times and creates an atmosphere of FUN for all Casino guests.
15. Ensure compliance with all appropriate Tribal, federal, state, and local laws and regulations, as applicable.
16. Perform other duties and projects as required.