Help Desk Technician Level 1
Description
Help Desk Technician Level 1
📍 Location
Colombia
Remote position
🕐 Schedule
Monday to Friday
7:30 AM – 5:00 PM (Colombia time)
Candidates should have availability for occasional on-call support during weekends.
On-call hours are paid as additional hours/overtime.
🎓 Education Requirements
High School Diploma, or
Technical degree from SENA, preferably in a technology-related field.
Completed university degrees are considered overqualified for this Level 1 position.
🌎 English Level
C1 English required
💼 Experience
Minimum 1 year of Technical Support / IT Support experience.
🛠️ Main Responsibilities
Install and configure software and hardware.
Set up and maintain user accounts and passwords.
Troubleshoot basic network and connectivity issues.
Provide technical support via phone and email.
Document incidents, troubleshooting steps, and resolutions.
Gather and analyze information about users' technical issues.
Determine appropriate solutions or troubleshooting steps.
✅ Required Skills
Basic IT troubleshooting knowledge.
Hardware and software support experience.
Basic networking and connectivity knowledge.
Strong communication skills.
Customer service skills.
Ability to communicate effectively in English at a C1 level.