Help Desk Technician
Posted Updated
Summary
Remote Tier 1 Help Desk Technician providing end-user support via phone, email, and web tickets — resolving issues, tracking incidents in a database/ticketing system, and keeping systems properly configured. Long-term contract starting July 2026, Monday–Friday 8am–5pm EST at $11.50–12.50/hour.
Title: Help Desk Technician – Tier 1
Location: Remote
Hours: Monday-Friday 8am-5pm EST, 1 Hour Lunch
Pay: $11.50-12.50/hour
Type: Contract, long-term. No end date.
Start: July 2026
Job Description:
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
Location: Remote
Hours: Monday-Friday 8am-5pm EST, 1 Hour Lunch
Pay: $11.50-12.50/hour
Type: Contract, long-term. No end date.
Start: July 2026
Job Description:
- Provide professional end-user support via telephone, email or web submits
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
- Reliable Internet Connection
- Ability to pass a background check
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus
- May require additional project-specific training
- Eligible for Health Benefit Coverage following 60 days of employment
- 401k After 1 Year.
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.