Help Desk Technician
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Summary
Help Desk Technician working a call center: answering inbound calls and helping users with logins, password resets, and getting through applications, then escalating tickets to higher tiers. Hybrid role based in West End, Dauphin County — 5 days onsite, 5 days telework — with a choice of 8:00–4:30 or 8:30–5:00 shifts.
Contractors will work 5 days in the office and 5 days out of the office . They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier…