Help Desk Technician (On-Site)
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Summary
A full-time, fully on-site Help Desk Technician in Houston, TX who monitors and responds to user support tickets, troubleshoots hardware and software issues on desktops, laptops, and mobile devices, and performs desk-side work such as device reimaging, OS reinstalls, and equipment configuration, including some after-hours support for critical issues.
Description Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Help Desk Technician in Houston, TX . This is a fully on-site position. Key Responsibilities: Monitor, triage, and respond to user support requests through the ticketing system. Troubleshoot hardware and software issues for desktops, laptops, and mobile devices. Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration. Provide after-hours support for crit…