Help Desk Technician (Part-Time)
Who WE Are:
ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.
Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at careers@aethon.com or call 412-322-2975 – ext. 160
What YOU Will Do:
We are looking for part-time employees to work in our Product Support / Help Desk environment. Successful candidates will need the ability, through hardware and software, to troubleshoot problems in an office environment while the robot is operating in the field (Hospitals / Medical Centers / Hotels).
- Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently.
- Perform Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.
- Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions
- Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to escalate issues appropriately when onsite service is required.
- Expected to prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system.