Help Desk Technician

At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged.

We are seeking a full-time Help Desk Technician to ensure seamless technology operations in a healthcare setting. Your role will involve managing hardware and software, maintaining network security, and supporting hospital staff. If you are proactive, detail-oriented, and ready to make a difference in healthcare technology, apply now to contribute to vital medical services and advance your career in a dynamic environment.

What You’ll Do:

• Assist with Hospital deployment of new hardware or software.
• Assist with Hospital desktop hardware or software application installation, configuration, and maintenance.
• Maintain inventory of Hospital Information Technology (IT) assets that include hardware, software licenses, and peripheral devices.
• Regularly perform Hospital IT system updates and patches to ensure that systems remain secure and stable.
• Conduct routine system checks to identify and address potential problems.
• Troubleshoot hardware and software issues on desktops, laptops, tablets or other peripheral devices.
• Coordinate with vendor representatives to carry out indicated hardware repair or replacement.
• Assist with setup and maintenance of Hospital network infrastructure components (e.g. routers, switches, or wireless access points).
• Troubleshoot network connectivity issues and escalated such issues to higher-level support as is indicated.
• Ensure that Hospital staff abide by proper network security practices such as those that involve use of firewalls or antivirus software.
• Effectively communicate with Hospital staff at any technical level to hear and confirm needs and to discuss and implement appropriate solutions.
• Provide IT system or application end users with training and guidance in use of such assets.
• Create and applicably update documentation and technical guides for users.
• Collaborate with staff from other Hospital Departments to ensure that IT systems meet Department business requirements.
• Provide first-level technical support to hardware or software end users via telephone, email or in-person contact.
• Promptly respond to and resolve service requests or technical problems.
• Use IT Department ticketing system to document and track all support requests.
• Collaboratively work with other Departments staff to assess and resolve complex technical issues.
• Participate in regular Department meetings and provide updates about ongoing projects and support activity.
• Perform other duties as assigned by Information Technology Manager.
• Full-time, must be able to work Monday – Friday with weekly on-call rotation for after hours and weekends.