Help Desk Technician

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the front-line support organization for a large public-sector environment. The team is responsible for account and password resets, user support, and acting as an escalation liaison for more complex technical issues. Call volumes can exceed 300 calls per day. This role supports over 10,000 end users, providing assistance with internal applications, products, and programs. Team members are expected to wo…